Seda Capitol Central

The hotel provided a hassle-free and frictionless stay from start to finish. My room was spacious and kept clean with daily housekeeping. Excellent central location as well. One minor concern would be that the fitness center was small, sparsely furnished and got crowded very quickly even in the early morning. Overall an excellent choice at a fair price.

Bacolod folks are nice and gentle people so their Human Resources and people rapport with guests are excellent. Good job in this area! The hair dyer clearly shows that even up to this extent they want to save electricity! Linens are old and need replacement. The swimming pool area is unattended and so when there is an emergency there is no one to help you. Bath towels in the room are worn out! They could not provide a pitcher of ICED COLD water but generous with bottle water and bucket of ice!

This hotel lets itself down badly.. The location is good. And I couldn't fault any of the staff. Everyone was polite, professional, courteous and extremely helpful. The breakfast options were pretty good. But it felt hectic at times. Too many people and not enough spaces. The rooms were a good size but seemed dated. This was a bit surprising considering the hotel is only 5 or 6 years old(so I'm told) There was no colour in the room at all. Just a bland colour scheme. Even the pictures on the wall were bland and colourless. And the maintenance further let the room down I thought. Poorly done. Disappointing really. But the biggest disappointment by far was the state of the windows! There was a small park outside so quite a nice view but the windows were disgustingly dirty. Beyond dirty, there was growth on the outside, like a green algie which made looking through quite difficult and extremely unpleasant (captured quite well in the pictures posted I think). Ironically, that green algie was the only colour in the room! (first thing in the morning, with the morning dew, it looked even worse). I did complain about this and asked to be moved to a room with a clean window but was informed the only clean widows were on floor 2 right right outside the pool area as these were the only widows that could be reached to clean. I've never been to a hotel with windows like this before. And it's mainly this reason why I wouldn't stay there again.

The hotel location was on a very busy road. The rooms were well prepared and cool. Inside staff were friendly and professional. Food was good. Note of caution to others. If you order a car for a trip and have to cancel for any reason They will try and charge you 2500.00 PHP. If your going to demand such payment then add it to your police’s. I can’t seem to understand if you have to cancel reservation why would charge someone? It’s part of business and a part of life things happen. They claim that it cost them money? They agreed to settle at 500.00 PHP. Nice of them but ethically wrong. Over all nice stay. However I will not he doing business with them if that’s how they rip off the consumer. I unfortunately had to leave on short notice for business. I would never treat my customers that way.

We have been loyal guests at Seda Bacolod for quite some time now, and our recent stay in May this year reaffirmed why we keep coming back. First and foremost, Dianne Araneta, the Front Office Manager, consistently provides exceptional service. Her attention to detail, professionalism, and dedication to guest satisfaction are truly commendable. Dianne's warm and welcoming demeanor makes us feel valued as guests and ensures that our stay is nothing short of wonderful. In addition to the excellent service, the food at Seda Bacolod is top-notch. The culinary offerings are a delightful treat for the taste buds. From breakfast to dinner, we've always been impressed by the quality and variety of dishes available. The restaurant staff is attentive, and the dining experience is a culinary delight. The hotel's accessibility is a significant plus. Located in a convenient area, it's easy to explore the city's attractions and return to the comfort of Seda Bacolod. Whether you're here for business or leisure, the hotel's central location makes it an ideal choice. I would also like to express our gratitude to Carl, who serves in the In-Room Dining department. Carl's professionalism and commitment to delivering top-notch service are evident in every interaction. He is prompt, attentive to our preferences, and always greets us with a warm smile, enhancing our overall experience. Seda Bacolod is our preferred choice because of team members like Dianne Araneta and Carl, who consistently go above and beyond to make our stay memorable. Their dedication reflects positively on the hotel and sets a high standard for guest satisfaction. We eagerly anticipate our next visit to Seda Bacolod, knowing that Dianne, Carl, and the entire team will continue to provide outstanding service and warm hospitality. With good food and excellent accessibility, this hotel truly offers a complete and satisfying experience. To Seda Bacolod Team, thank you for making our stay truly remarkable.